Shipping & Return Policy

1.Shipping Policy

At Bjark, we are committed to delivering your pet wellness products quickly and efficiently. Below are the details regarding our shipping process:

Shipping Methods & Rates
We offer various shipping methods to meet your needs. The cost of shipping is calculated at checkout based on your location and the shipping method you select. Shipping charges are non-refundable.

Order Processing

  • Orders are processed within 1-2 business days, excluding weekends and holidays.
  • Once your order has been shipped, you will receive an email notification with tracking information.
  • If you place an order on a holiday or during high-volume periods, please allow additional time for processing.

Domestic Shipping

  • We currently offer shipping within the United States.
  • Standard shipping typically takes 5-7 business days, depending on your location.
  • Expedited shipping options are available at checkout. Delivery times vary based on the shipping method selected.

International Shipping

  • At this time, we do not offer international shipping. (Adjust this based on your shipping capabilities.)

Shipping Delays
While we strive to fulfill and ship orders as quickly as possible, shipping delays may occur due to factors outside our control (e.g., carrier delays, weather conditions, customs processing). Bjark is not responsible for any delays in shipping once your order is in transit.

2. Return Policy

We want you to be completely satisfied with your purchase at Bjark. If for any reason you are not happy with your order, we accept returns under the following conditions:

Return Eligibility

  • We accept returns within 30 days of purchase for unused and unopened products.
  • To initiate a return, please contact us at [Your Email Address] with your order number and reason for return.
  • For hygiene and safety reasons, we do not accept returns on opened or used products, unless the product is defective or damaged.

Return Process

  • To return an eligible product, please follow the instructions provided in our return email.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

Refunds

  • Once we receive your returned item, we will inspect it and process your refund to the original payment method within 5-7 business days.
  • If the return is approved, a refund will be issued minus the original shipping costs.

Exchanges
If you would like to exchange an item for another product, please initiate a return and place a new order for the desired item.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a replacement or a refund based on your preference. To assist with the process, please send us a photo of the damaged product and packaging.

3. Non-Returnable Items
The following items are non-returnable:

  • Gift cards or store credits
  • Custom or personalized items
  • Used or opened products (unless defective)

4. Cancellations
If you wish to cancel an order, please contact us immediately. We can only cancel orders that have not yet been processed or shipped. Once your order has been shipped, it cannot be canceled, but you can return the product following our return process.